FAQ

Rentals are for approved members: production companies and crews working in Ontario film and TV. Anyone can browse the inventory, donate materials, or get in touch, no account needed.

Sign up with your production company details. Our team reviews every application before approving it, so your account will show as pending at first. Once you are approved, you can start submitting rental requests and purchasing items directly through the site.

Browse the inventory, add what you need to your cart, and submit a request with your pickup dates. We review it, confirm everything is on the shelf, and book your pickup appointment at the depot.

Every item lists its own base price, which is the rental price for one week, and its purchase price. All rentals and purchases are subject to HST.

Yes. The base price covers one week, and a longer rental is billed as a multiple of it: 1 week costs 1 x the base price, 2 to 4 weeks costs 2 x the base price, 5 to 26 weeks costs 3 x the base price, 27 to 52 weeks costs 4 x the base price. Any part of a week counts as a full week. A month is 4 weeks (28 days), not a calendar month, so a full calendar month is usually billed as 5 weeks. Anything longer than a year is a new request.

Yes. Pickups, returns, and drop-offs all run on scheduled appointments, so it's very important to update us if you are running late for your appointment.

Absolutely. Drop-off requests are open to everyone, no login required. The form lists the material types we take. Pick what you have from that list, and we will review the request and book a time for you to bring it in.

Flats, Jacks, Whalers, TJIs, Backdrops, Subfloor and Doors. The donate page lists the sizes and types we carry. We review every drop-off line by line and catalogue what we can put back on the shelves.

Post them On the Board. It is a message board inside the depot where approved members offer construction materials we do not take into the warehouse - odd-size flats, lumber, hardware, whatever is left at wrap - to other productions, picked up directly from the poster. It is for members only, so sign in or create an account, then look for On the Board in the Depot.

Just tell us when you return it. We check condition on every return, and honest wear happens on working sets. We would much rather know than find out later.